Frequently Asked Questions

To place an order:

1. Browse our products and add items to your cart
2. Click on the cart icon to review your items
3. Click "Proceed to Checkout"
4. Enter your shipping information
5. Select your payment method and complete the payment
6. You'll receive an order confirmation email

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Cash on Delivery (available in select regions)

All payments are processed securely through encrypted connections.

Yes, it's completely safe. We use industry-standard SSL encryption to protect all sensitive information. We don't store your full credit card details on our servers. All payments are processed through secure payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard).

You can modify or cancel your order within 1 hour of placing it, as long as it hasn't been processed for shipping yet. To do so:

1. Go to "My Account" → "Order History"
2. Find the order you want to modify/cancel
3. Click "Request Modification" or "Cancel Order"

If your order has already been processed, please contact our customer service team immediately at support@lalahouse.com or call +1 (555) 123-4567.

We offer the following shipping options:

• Standard Shipping (3-7 business days): $9.99 or FREE on orders over $50
• Express Shipping (2-3 business days): $19.99
• Next-Day Shipping (1 business day): $29.99 (order before 2 PM local time)

Shipping costs are calculated at checkout based on your location and order size.

Delivery times depend on your location and the shipping method selected:

• Standard Shipping: 3-7 business days
• Express Shipping: 2-3 business days
• Next-Day Shipping: 1 business day (if ordered before 2 PM)

Please note that orders are processed within 1-2 business days. You'll receive a tracking number via email once your order ships.

Yes, we ship to most countries worldwide. International shipping typically takes 7-14 business days, depending on the destination. Additional customs duties and taxes may apply and are the responsibility of the recipient.

At checkout, you can enter your shipping address to see available shipping options and costs for your location.

Once your order ships, you'll receive an email with a tracking number and a link to track your package. You can also track your order by:

1. Logging into your account
2. Going to "My Account" → "Order History"
3. Clicking on the order number
4. Clicking the tracking link

If you have any issues with tracking, please contact our customer service team.

We offer a 30-day return policy from the date of delivery. To be eligible for a return:

• The item must be unused and in its original packaging
• The item must be in the same condition as when you received it
• You must have the original receipt or proof of purchase

To initiate a return, please contact our customer service team at support@lalahouse.com or call +1 (555) 123-4567.

Once we receive your return, it typically takes 5-7 business days to process the refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company.

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We'll arrange for a replacement or refund at no additional cost to you. You may be asked to provide photos of the damage or defect.

For damaged items, we cover the return shipping costs. Please contact our customer service team at support@lalahouse.com or call +1 (555) 123-4567.

Our products are made from high-quality, food-safe materials including:

• Ceramic: Lead-free, chip-resistant ceramic for dinnerware
• Stainless Steel: 18/10 or 18/8 stainless steel for durability
• Non-Stick Coatings: PTFE and ceramic-based non-stick coatings
• Glass: Tempered glass for heat resistance
• Cast Iron: Pre-seasoned cast iron for even heat distribution
• Bamboo: Sustainable bamboo for cutting boards and utensils

Each product listing includes detailed information about the materials used.

Most of our products are dishwasher and microwave safe, but it depends on the specific item. Here's a general guide:

• Ceramic dinnerware: Usually dishwasher and microwave safe (check individual product details)
• Stainless steel cookware: Dishwasher safe but not microwave safe
• Non-stick cookware: Hand wash recommended for longer lifespan
• Glassware: Usually dishwasher and microwave safe
• Wooden items: Hand wash only, not microwave safe

Always check the care instructions on the product page or the product packaging.

Yes, we offer warranties on most of our products:

• Cookware sets: 5-year warranty against manufacturing defects
• Cutlery and utensils: 2-year warranty
• Dinnerware sets: 1-year warranty against chipping and cracking
• Small appliances: 1-year warranty (varies by brand)

To make a warranty claim, please contact our customer service team with your order number and details of the issue. Proof of purchase is required.